Services

All services require a non-refundable £30 deposit to confirm your appointment. The remaining balance is due in cash on the day. There are no refunds once the service is complete. If something is wrong with your hair, contact us within 48 hours and we will put it right.

You can reschedule or cancel up to 48 hours before your appointment. Bookings made within 48 hours, or on a day we are normally closed, carry a £35 emergency booking charge. Working bank holidays also carry a £35 charge.

Arriving more than 15 minutes late adds a £15 late fee. Arriving more than 30 minutes late means the appointment is cancelled.

Please come with your hair in 8 to 12 neat cornrows so the unit lays flat and finishes seamlessly. If you need a braid down, select it as an add-on before booking rather than on the day.

We install 13x6 HD frontals. If your head size is 20 inches or smaller, a 13x4 HD frontal is fine. Please check your unit is the right size and comfortably covers your hairline, as we cannot install a unit that is too small. If you are unsure, send us a video before your appointment and we will confirm.

Hair needs to reach us at least 7 days before your appointment. Arriving less than 5 days before adds a £15 late fee. Arriving less than 2 days before is treated as an emergency booking at £35, or the appointment may be cancelled.

Drop off is at the same place as your appointment, so message us or check our Instagram story for drop off times. The postage address is different from the drop off address, so please confirm it with us before sending anything.

Book under the option "Unit Purchased from Us" and allow at least 7 working days between your order date and your appointment, so your unit can arrive and be prepared. You will get a confirmation email once your order and booking are both in.